Why Treatment Gaps Need Attention

Busy teams can miss changes in a client's treatment schedule. Regular checks help bring those changes to the right person's attention.

Understand the Reason

A gap may have a practical explanation such as a scheduling problem or an authorization delay. The team needs to understand and document the circumstances. Attorneys assess any effect on the case.

Make Checking Part of the Process

Track the expected schedule from the client's treatment plan. Check recorded activity at agreed intervals. Flag gaps that meet the firm's review criteria.

Keep a Person Involved

The system raises the flag. A team member checks the situation and records the reason. They decide whether a client check-in or another follow-up is needed. Treatment decisions remain with the client and their healthcare provider.

Treat Monitoring as Its Own Workflow

It starts with a scheduled check. It ends when the flag is reviewed and raised or cleared. This gives the task clear scope and ownership.

IDENTIFY includes treatment gap monitoring. An audit can show how the firm currently handles it and where checks need improvement.